Any program can post a big number. These measure what the work is for — in context, and without cherry-picking.
Program Metrics are the firm's operational performance indicators, reported transparently — not the impressive-sounding numbers that mean little, but the ones that measure what the work is for: coverage, quality, safety, and how the work is staffed. They are reported with their definitions and their context, including the metrics that do not flatter, because a number without its meaning is half a truth. These measure what matters, not what impresses.
A metric is among the easiest things to make impressive and the hardest to make meaningful. A volume number with no quality behind it, a speed with no accuracy, a percentage with no denominator — each looks like evidence and is closer to decoration. The firm reports the other kind: metrics chosen because they measure what the work is for, defined so they can be understood, and reported honestly enough to include the ones that are not flattering. A metric here comes with its meaning, or it does not come at all.
The same shape — a number on a page — carries two very different things. One impresses and means nothing; the other is defined, in context, and can be read. The firm reports only the second kind.
A vanity metric impresses; a program metric means something. Illustrative of the difference — the left figure is a placeholder, not a reported number.
A big number is easy. A meaningful one — defined, in context, and honest about what it is not — is the only kind the firm reports.
The firm's headline metrics appear on every page; here is what they measure, and the categories behind them — each number with its meaning, never on its own.
The index below is bound to the firm's Research catalog and will list each periodic metrics report — title, period, date, and a link to the record — sorted newest first. It is inaugural.
Periodic Program Metrics reports are in preparation. As the firm's metrics are compiled and published on a regular cadence — each with the definitions behind its numbers — the reports will appear here. This catalog will carry measured numbers, defined, and nothing invented to impress.
Program Metrics are compiled and published on a regular cadence, each report carrying the definitions behind its numbers so a metric can be read rather than guessed at. The headline metrics are kept current; the periodic reports are the record over time. The firm reports the metrics that matter as they stand — it does not select the quarter, or the number, that happens to look best.
For the institutions that want operational metrics they can trust — defined, in context, and honest about what they are not — rather than numbers chosen to impress. Briefings are conducted under NDA, in Washington, D.C. or virtually.
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